PRIVACY POLICY

This privacy policy applies between you, the User of this Website and Marches HR Ltd the owner and provider of this Website. Marches HR Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Marches HR can be contacted at:

(Registered Office) The Boar Shed, Shirlheath, Leominster, Herefordshire, HR6 9RJ or

(Trading Address) Easters Court, Leominster, Herefordshire, HR6 0DE.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data – Collectively, all information that you submit to Marches HR Ltd via the Website, by telephone, in meetings or in the course of receiving our services. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Data Protection Laws – Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
GDPR – The UK General Data Protection Regulation.
Marches HR Ltd, we or us – Marches HR Ltd, a limited company registered in England and Wales under company number 14124524.
User or you – Any individual whose Data we process, including: (i) a visitor to or user of the Website; (ii) a client, prospective client, or other individual we deal with in the course of providing our services (whether or not you have used the Website), such as by telephone, email, post or in meetings; save that this does not include anyone (a) employed by Marches HR Ltd and acting in the course of their employment, or (b) engaged as a consultant or otherwise providing services to Marches HR Ltd and acting in connection with the provision of such services.
Website – The website that you are currently using, www.marcheshr.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Payment Processor – Stripe Payments UK Ltd and its group companies (“Stripe”), and GoCardless Ltd (“GoCardless”), the third parties we use to process card and Direct Debit payments respectively on our behalf.

In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies to the actions of Marches HR Ltd in relation to the Website, and more broadly to any Data we collect and process about clients, prospective clients and other individuals in the course of providing our services (including where that Data is collected by telephone, in meetings, in person, or on paper and not only where it is collected through the Website). It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Marches HR Ltd is the “data controller” in the context of this privacy policy. This means that Marches HR Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

name;
job title;
profession; and
contact information such as email addresses and telephone numbers;
billing and transaction information where you purchase a service through our online checkout, such as the amount paid, the service purchased and your billing name and address (see ‘Payment processing’ below – we do not collect or store your full card details ourselves);
audio recordings, and any personal Data disclosed within them, where a telephone call or meeting with us is recorded (see ‘Call and meeting recording’ below);

in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

data is given to us by you; and
data is collected automatically.

Data that is given to us by you

Marches HR Ltd will collect your Data in a number of ways, for example:

when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you register with us and set up an account to receive our products/services;
when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
when you enter a competition or promotion through a social media channel;
when you elect to receive marketing communications from us;
when you make a payment for one of our services through our online checkout; and
when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically. For example, we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

Any or all the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

internal record keeping;
improvement of our products / services;
transmission by email of marketing materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, or mail. Such information may be used to customise or update the Website;
processing payment for services purchased through our online checkout;
training, quality assurance and maintaining an accurate record of calls and meetings, as set out below;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Payment processing

Where you purchase a service through our online checkout, your payment is processed by Stripe, our third-party Payment Processor. We do not collect, see, or store your full card number, expiry date or CVC – these are entered directly into Stripe’s secure payment form and handled under Stripe’s own privacy policy, available at https://stripe.com/gb/privacy.

We receive confirmation that payment has been made, along with limited transaction details (such as the amount, date, service purchased and billing name/address) which we use for invoicing and our own accounting records. The legal basis for this processing is performance of a contract with you and compliance with our legal obligations (for example, tax and accounting requirements).

Where you choose to pay by Direct Debit rather than by card, your payment is collected via GoCardless Ltd, our third party Payment Processor for Direct Debit. We do not collect or store your full bank account details – your sort code and account number are entered directly into GoCardless’s secure mandate form and handled under GoCardless’s own privacy policy, available at https://gocardless.com/legal/privacy/. We receive confirmation that a mandate has been set up and that payments have been collected, along with limited transaction details, which we use for invoicing and our own accounting records. The legal basis for this processing is performance of a contract with you and compliance with our legal obligations.

Call and meeting recording

We may record some telephone calls and meetings with clients (or their employees / workers) and prospective clients, for the purposes of:

keeping an accurate record of what was discussed and agreed, particularly in relation to HR advisory and workplace investigation matters;
training and quality assurance; and
resolving any dispute about the content of a conversation, where necessary.

Where a meeting is going to be recorded, we will let you know verbally at the time. Where necessary (for example, for investigation meetings) we will also tell you in advance that the meeting will be recorded and give you the opportunity to object. If you would prefer not to be recorded, you can let us know and we will make a written note instead.

The legal basis for recording is our legitimate interest in maintaining an accurate record of client conversations, particularly given the sensitive and sometimes contested nature of workplace investigation and HR advisory work. Where a recording captures special category data (for example, health information disclosed during a call), we rely on the additional condition of Article 9 GDPR that processing is necessary for reasons of substantial public interest / establishment of legal claims, as applicable to the circumstances.

Recordings are stored securely and access is limited to those who need it to deliver or supervise the relevant service. We retain recordings as follows:

investigation meeting recordings – until a signed transcript of the meeting has been produced, after which the recording is deleted;
non-investigation meeting recordings – until summary notes of the meeting have been captured on our CRM system, after which the recording is deleted;
call recordings – stored on our CRM system for the duration of our contract with the relevant client, plus 7 years.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

our employees, agents and/or professional advisors, for marketing purposes;
third party service providers who provide services to us which require the processing of personal data, where applicable;
Stripe and GoCardless, our third-party Payment Processors, who process card and Direct Debit payments respectively on our behalf;
relevant authorities, where applicable;

in each case, in accordance with this privacy policy.

International transfers of Data

Some of the third parties we use, including Stripe and GoCardless, may store or process Data outside the UK, including in the United States. Where this happens, those third parties are required under their own standard terms to apply appropriate safeguards, such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, or to participate in a recognised adequacy or certification framework. Further information about these safeguards is available from the relevant third party, or you can contact us using the details below.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a username that is unique to you.
we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@marcheshr.co.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org, which is the UK’s leading internet safety website.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Call and meeting recordings are retained in line with the periods set out in ‘Call and meeting recording’ above.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@marcheshr.co.uk.

If you are not satisfied with the way an enquiry you make in relation to your Data is handled by us, we ask that you raise this with us in the first instance through our data protection complaints process via this e-mail address: info@marcheshr.co.uk. If you are not then satisfied with our response to your complaint, or you would rather not raise your complaint with us directly, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at www.ico.org.uk.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Marches HR Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Marches HR Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Marches HR Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Marches HR Ltd by email at info@marcheshr.co.uk.

Cookie Notice

During the course of any visit to our Website, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.

The website cookiepedia.org offers a useful description of what cookies are. Here is an extract of that article:

“Cookies are pieces of data, normally stored in text files, that websites place on visitors’ computers to store a range of information, usually specific to that visitor – or rather the device they are using to view the website – like the browser or mobile phone.

They were created to overcome a limitation in web technology. Web pages are ‘stateless’ – which means that they have no memory and cannot easily pass information between each other. So cookies provide a kind of memory for web pages.

Cookies allow you to login on one page, then move around to other pages and stay logged in. They allow you to set preferences for the display of a page, and for these to be remembered the next time you return to it.

Cookies can also be used to watch the pages you visit between websites, which allows advertisers to build up a picture of your interests. Then when you land on a website that shows one of their adverts – they can tailor it to those interests. This is known as ‘behavioural advertising’.

Almost all websites use cookies in some way or another, and every page you visit in those websites writes cookies to your computer and receives them back from it.

Cookies are incredibly useful – they allow modern websites to work the way people have come to expect – with every increasing levels of personalisation and rich interactive functionality.”

This privacy policy was last updated on 23 August 2026.